Privacy Policy

Last updated:

This Privacy Policy describes how Washyrelbowex ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit washyrelbowex.world, enquire about our office wellness programs, purchase our workplace wellness programs for office workers, or participate in sessions delivered by our facilitators. We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Washyrelbowex

Washyrelbowex provides workplace wellness programs designed specifically for office workers, including the Desk Stretch Break Program, Posture Reset Workshop Series, and Complete Office Wellness Plan. Our services are delivered on-site, virtually, or through a combination of both formats across Australia. This Privacy Policy applies to all interactions you have with us in connection with these products and services.

Our registered business address is 49-51 Thomas Dr Surfers Paradise, Bundall QLD 4217, Australia. You may contact us regarding privacy matters at support@washyrelbowex.world or by phone at +61404720433.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our office wellness programs, respond to enquiries, process bookings, and improve our services. The types of information we may collect include:

• Identity and contact details such as your name, email address, phone number, job title, and organisation name
• Booking and program information including the wellness program selected, preferred session times, team size, delivery format, and special requirements for on-site visits
• Payment and billing information when you purchase a program, including billing address and transaction references. Payment card details are processed by our secure third-party payment providers and are not stored on our servers
• Participant information provided by corporate clients for session scheduling, such as employee names and email addresses for virtual session invitations
• Health and wellness-related information that you voluntarily share during program assessments or feedback surveys, such as general comfort levels, areas of physical tension, and session preferences. We do not collect sensitive health information unless you explicitly provide it and consent to its use for program customisation
• Communications you send to us through contact forms, email, or phone calls
• Website usage data collected through cookies and similar technologies, as described in our Cookies Policy
• Feedback and survey responses related to your experience with our wellness programs

3. How We Collect Information

We collect personal information through several channels:

• Directly from you when you complete our contact form on reach-us.html, enquire about programs, register for sessions, or communicate with our team
• From your employer or organisation when they book wellness programs on behalf of their office team
• Automatically when you browse washyrelbowex.world, through cookies, server logs, and analytics tools
• From third parties such as payment processors, scheduling platforms, and referral partners, where permitted by law

Where reasonable, we will collect personal information directly from you. If we receive information about you from a third party, such as your employer, we expect that party to have informed you that your details would be shared with us for wellness program delivery.

4. Purpose of Collection and Use

We use personal information for the following purposes related to our office wellness products and services:

• To respond to enquiries about our Desk Stretch Break Program, Posture Reset Workshop Series, Complete Office Wellness Plan, and custom program packages
• To process bookings, schedule sessions, coordinate facilitators, and deliver wellness programs at your workplace or via virtual platforms
• To customise program content based on team size, workspace layout, and stated wellness goals
• To process payments, issue invoices, and manage accounts for corporate clients
• To send session reminders, program materials, follow-up resources, and post-session surveys
• To generate quarterly progress reports and engagement summaries for organisations enrolled in the Complete Office Wellness Plan
• To improve our programs, website, and customer experience through analysis of feedback and usage patterns
• To comply with legal obligations, resolve disputes, and enforce our Terms of Use
• To send marketing communications about new programs or wellness resources, where you have consented or where permitted under applicable law. You may opt out at any time

5. Legal Basis for Processing

We process personal information on the following bases:

• Your consent, such as when you tick the data processing checkbox on our contact form or agree to participate in feedback surveys
• Performance of a contract, when processing is necessary to deliver the wellness program you or your organisation has purchased
• Legitimate interests, such as improving our services, ensuring website security, and communicating about program updates, balanced against your privacy rights
• Legal obligation, when we are required to retain or disclose information under Australian law

6. Disclosure of Information

We may disclose personal information to the following categories of recipients, only to the extent necessary for the purposes described in this policy:

• Wellness facilitators and contractors engaged by Washyrelbowex to deliver sessions at your workplace or virtually
• Technology service providers including website hosting, email delivery, video conferencing, scheduling, and payment processing platforms
• Analytics providers that help us understand how visitors use washyrelbowex.world
• Professional advisers including lawyers, accountants, and insurers, where necessary
• Government authorities, regulators, or law enforcement when required by law or to protect our legal rights
• Corporate clients, in the form of aggregated attendance and engagement reports that do not identify individual participants unless consent has been obtained

We do not sell your personal information to third parties. We require all service providers who handle personal information on our behalf to implement appropriate security measures and use the information only for the purposes we specify.

7. Overseas Disclosure

Some of our technology service providers may store or process data outside Australia, including in the United States, European Union, or Singapore. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient complies with privacy standards comparable to the APPs, such as through contractual data protection clauses or by selecting providers with recognised certification frameworks.

8. Data Security

We implement technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. These measures include encrypted data transmission via HTTPS, access controls limiting staff access to personal data on a need-to-know basis, secure storage of physical and electronic records, and regular review of our security practices.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords for any accounts associated with our services and to contact us immediately if you suspect unauthorised access to your information.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry and contact records: up to three years from the date of last communication, unless a business relationship continues
• Program booking and delivery records: for the duration of the program plus seven years for accounting and legal compliance purposes
• Participant feedback and survey data: up to two years, after which it is anonymised or securely deleted
• Website analytics data: as specified in our Cookies Policy
• Marketing consent records: until you withdraw consent, plus a reasonable period to process the withdrawal

When personal information is no longer needed, we securely delete or de-identify it in accordance with our data retention schedule.

10. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date personal information
• Withdraw consent for processing where consent is the legal basis, noting this may affect our ability to deliver certain services
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, contact us at support@washyrelbowex.world. We will respond to your request within a reasonable timeframe, typically within 30 days.

11. Children's Privacy

Our office wellness programs are designed for adult professionals in workplace settings. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites, including Google Maps for location display. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Program-Specific Privacy Practices

Certain aspects of our wellness programs involve additional privacy considerations:

• Desk Stretch Break Program: We collect team roster information from your organisation to schedule sessions. Individual participation is voluntary and attendance records are shared with the corporate client in aggregate form unless otherwise agreed
• Posture Reset Workshop Series: Optional ergonomic posture awareness reviews may involve observational notes taken by facilitators. These notes are shared only with the participant and, with consent, their employer's designated wellness contact
• Complete Office Wellness Plan: Quarterly reports include engagement metrics, session attendance summaries, and anonymised survey results. No individual health information is included in standard reports without explicit written consent
• Virtual Sessions: Video sessions may be recorded for quality assurance only with prior written consent from all participants and the booking organisation

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, programs, or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Material changes will be communicated to active program participants and corporate clients via email where appropriate.

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information in connection with our office wellness programs, please contact us:

Washyrelbowex
49-51 Thomas Dr Surfers Paradise, Bundall QLD 4217, Australia
Phone: +61404720433
Email: support@washyrelbowex.world

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.